QUESTION

ANSWER

Do I need a Telkom line for this service?

No, To connect Yahclick customers need just a computer and electricity at the premises

Can I use Skype on YahClick?

Yes

RDP services

Remote Desktop or Windows RDP terminal services cannot manage with the connection latency. Remote access via TeamViewer, AnyDesk and some other remote access programs works well - sometimes with slight delays.

Equipment replacements?

Yes. Reserve stock is warehoused in Johannesburg.

Who is responsible for damages to the equipment. Will rain affect the signal and equipment in case of a lightining strike?

The customer must insure the equipment at the customers cost when it is on a rent option. If the customer purchased the equipment outright, we recommend that the customer still insure it, as the warrantee don’t cover lightning damage. There may be Hardware & installation costs for the customer to replace items damaged by power surges or other events

How long will the customer have to wait for replacement/ repair?

We aim to have new equipment delivered within 72 hours – subject to approval of Travel Cost if an installer visit is required.

What are the system requirements for the customer PC ?

The customer will require a PC with a Windows, Mac or Linux operating system.

Will rain affect the signal and to what extend?

Rain Fade is the loss of signal from the satellite during the rain.
Rain fade can occur even if it is not raining at our location.
A large black thunderhead can block signal if it gets between you and the satellite.
Rain Fade is the physical phenomenon that deteriorates RF signals due to the presence of moisture (rain, snow, ice) in the transmission path.
Losses are especially prevalent at higher frequencies like Ka-band (Y1-B is a Ka-band satellite) Rain Fade can be caused by precipitation at the uplink or downlink location. However, it does not need to be raining at a location for it to be affected by rain fade, as the signal may pass through precipitation many miles away.
Signal loss can occur due to presence of precipitation on the antenna assembly as well HN system has mechanisms built in to minimize the effect of rain fade on service known as Adaptive Coding and Modulation (ACM) and Adaptive Inbound Selection (AIS).

Can viruses effect the system?

Viruses can enter your PC in the same way than any other internet options. The customer must protect the PC through anti-virus software.

We offer a VoIP product on YahClick?

Yes, but voice over satellite internet is subject to latency. Subscribe to a service plan with a dedicated Voice Channel for quality Voice communications